Winners! Dockleys takes gold for Letting Agents in E1
We are delighted to announce that we have won a British Property Award! We were entered for the E1 Lettings Award and have just found out that we are the winners.
What are the British Property Awards?
The British Property Awards were started last year by a group of estate agents who wanted an award system that would actually reflect the quality of service estate agents offered. To be sure that this happens, all agents within a given area are automatically entered for the award, unless they choose to opt out. “Mystery shoppers” then email and phone up estate agents to see if they offer a high enough standard. Client testimonials are not taken into account because they don’t always give an accurate picture. Let’s be honest – who puts a rubbish review on their own website? If no agent in the area makes the grade, no award is given at all, meaning that no one has to be the best of a bad bunch.
During the mystery customer calls and emails, we were assessed on twenty-five different criteria, including the speed with which we responded, our manner and tone of voice, and even our spelling and grammar. The mystery calls and emails took place over a period of five weeks on different times and days, enabling the judges to build up an overall picture of the way we perform.
An independent assessment
These measures mean that Dockleys really has been independently assessed by property experts, compared not just against all the other agents in the area but against an agreed standard too. There are a lot of award schemes out there at the moment – we’re so proud to have won one that really proves our worth.
We all give Dockleys everything we’ve got – we’re really proud to have our hard work recognised. Thank you to my brilliant agents – we all love what we do and it seems to be shining through even the dullest of emails!
Let property in E1
We’re not resting on our laurels, however (just scoffing cake), so if you have property to let in East London, you can still give us a call on 020 3633 4440 and benefit from our award-winning customer service and lettings experience.
Thanks for all your support!